Training Administrator (Training Programme)

Job Details

  • Employer: The PGA
  • Position: Training Administrator (Training Programme)
  • Region: PGA National Training Academy
  • Date added: 28/05/2021
  • Closing Date: 25/06/2021

To help us deliver our core objectives, the PGA is seeking to recruit a Training Administrator (Training Programme), based within the PGA National Training Academy. Having responsibility for the administration of a year group on the PGA Training Programme (FdSc and DipHE) and to work as part of a team to provide administrative support to ensure the efficient running of the Training Programme (FdSc, DipHE and AGMS) and other training initiatives within the Education Department.

Based within the PGA National Training Academy, Ping House, The Belfry, Sutton Coldfield, B76 9PW, principal duties include: administration of a Training Programme year group: administer Trainee Professionals’ annual enrolment, subscriptions, exam fees/playing record fines as applicable; formulate and agree with Manager individual Trainee Professional payment plans (where applicable), monitor to ensure compliance; administer and organise Trainee attendance at the annual residential week at the PGA National Training Academy; maintain the PGA CRM databases for Trainee Professionals in an accurate/timely manner; to be the 1st point of contact for PGA Professionals and Trainee Professionals, liaise/correspond with both, to ensure accurate information; ensure the Trainee’s attachment/Declaration of Existence of Employment Contract is in place and up to date; process assignment extension requests, in agreement with the Training Programme Administration Manager, advise the PGA Trainee, Lecturer and assignment marker; assist Lecturers with allocating and distributing assignments and relevant paperwork to the markers; input assignment marks onto BIRMS (UoB) database; send assignment marks to DipHE Programme Lead (UHI) to enter into SITS database; release marks to Trainee Professionals and report the release of marks to PGA Pro’s within agreed deadline period; assist with the coordination of examinations/booking Trainee Professionals onto examination venues/ensuring correct amount of examination papers/guidance notes are distributed to the relevant examination centres; assist with logging in of coursework marks/inputting examination marks, producing/despatching examination results, taking and dealing with telephone, email and face to face enquiries; help to organise/administer Training Programme events e.g. graduation and examinations; advise and liaise with other PGA Departments, Regional Offices, the University of Birmingham and the University of the Highlands and Islands, to facilitate the exchange of accurate relevant information; generate all relevant template correspondence; assist with running periodic ad hoc reports;

Essential skills and experience:

  • GCSE level (or equivalent) Maths and English
  • Strong administration, MS Office skills
  • Knowledge of database management (preferably CRM)
  • Excellent communication skills

The ideal candidate will be support/customer service focused with a confident, positive ‘can do’ attitude. Organizing and prioritizing workloads to meet strict deadlines with excellent communication skills, a good attention to detail with a flexible approach are amongst the key competencies to succeed in this role.

This is a permanent, full-time role with core hours of the business being from 9 am until 5 pm Monday to Friday. In addition to a competitive salary, the Association is offering membership of the PGA pension scheme (after a qualifying period), membership of the private healthcare, group income protection and group life assurance schemes.

To apply for this role please register your interest initially by requesting a job description, then forward your CV and a covering letter that clearly articulates how you meet the requirements of the role to Dawn Sales, Human Resources/Health & Safety Advisor; email

The closing date for applications is 5pm Friday,25 June 2021 and interviews date to be confirmed.

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