Training Administrator

About Us:
Established in 1901, The PGA’s mission is to improve the personal and professional lives of its Members through its strategic principles of providing world class services, influencing through its Members and delivering exceptional prestige standards. 

About Our People and Our Culture:
Our values of being professional, respectful, supportive and acting with integrity are reflected in our people and are at the heart of all we do.  Our tradition and heritage are important as we embrace new and engaging ways of working. Many of our roles offer some flexibility and we offer hybrid working across many of our Departments.  

What We Offer:
Up to 25+ days annual leave plus bank/public holidays; Pension Scheme with a 5% Employer Contribution; After a qualifying period access to our Private Medical Insurance, Group Income Protection Scheme, Life Assurance and Company Sick Pay Schemes;  24/7 Employee Assistance Programme for your mental, financial and physical wellbeing; free car parking at our offices; Access to tailored learning opportunities through our bespoke platform; and a discount scheme offering savings on shopping, leisure and dining.

The Role:
Responsibility for the administration of a year group on the PGA Training Programme (FdSc and DipHE only) and to work as part of a team to provide administrative support to ensure the efficient running of the Training Programme (FdSc, DipHE and AGMS) and other training initiatives within the Education Department

• Responsible for the administration of a Training Programme year group.
• To administer Assistant Professionals’ annual enrolment, subscriptions, exam fees and playing record fines as applicable.
• Formulate and agree with Manager individual Assistant Professional payment plans (where applicable), and monitoring to ensure compliance.
• To administer and organise Assistant attendance at the annual residential week at the PGA National Training Academy.
• To maintain the PGA CRM databases for Assistant Professionals in an accurate and timely manner.
• To be the first point of contact for PGA Professionals and Assistant Professionals and liaise and correspond with both, to ensure that information is accurate.
• Ensure the Assistants’ attachment and Declaration of Existence of Employment Contract is in place and up to date.
• Process assignment extension requests, in agreement with the Training Programme Administration Manager and advise the PGA Assistant, Training Executive and the assignment marker accordingly.
• Assist Lecturers with allocating and distributing assignments and relevant paperwork to the markers.
• Input assignment marks onto BIRMS (UoB) database.
• Send assignment marks to DipHE Programme Lead (UHI) to enter into SITS database.
• Release marks to Assistant Professionals and report the release of marks to PGA Pro’s within agreed deadline period.
• To assist with the coordination of examinations, including booking Assistant Professionals onto their required venue for examinations and ensuring that the correct amount of examination papers/guidance notes are distributed to the relevant examination centres.
• To assist with logging in of coursework marks, inputting all examination marks and producing and dispatching examination results, ensuring accuracy at all times.
• Taking and dealing with telephone, email and face to face enquiries.
• Help to organise and administer Training Programme events e.g. graduation and examinations.
• Advise and liaise with other PGA Departments, Regional Offices, the University of Birmingham and the University of the Highlands and Islands, to facilitate the exchange of accurate relevant information, e.g. advising of Assistant Professionals’ progression, suspensions, relocations, changes to training etc.
• Generate all relevant template correspondence.
• Assist with running periodic ad hoc reports.

Role Requirements: Education/Qualifications/Key Competences/Personal Profile:

• GCSE level including Maths and English (or equivalent demonstrating adequate levels of numeracy and literacy);
• Strong administration, IT and keyboard skills (Word, Excel, Outlook, Power-point, Web-based applications)
• Knowledge of database management. Excellent communication skills (written and verbal). High levels of accuracy. Organised with the ability to plan and prioritise workload to meet multiple deadlines
• Works independently or as part of team
• Understands the needs and demands of the business
• Presents professional image of self, the Department and The PGA
• Natural communicator with a customer-centric approach
• Flexible approach

How to Apply:

1. Request a job description from jennifer.hewison@pga.org.uk the job description will provide you with further details about the role.

2. Send your CV with a cover letter that very clearly details how you meet the role requirements listed above and those within the job description to: jennifer.hewison@pga.org.uk  Your covering letter is an important part of the application process and provides you with an opportunity to set yourself apart from other applicants.

The closing date for applications is 12 Noon, 31 March 2023. Interviews will take place at the PGA National Headquarters, date TBC. If you need any adjustments or additional support with your application, please let us know.