Raising customer experiences at world-class venues

18/06/2025

Oliver Huish’s whistlestop tour in elite golf management has taken him to the position of Director of Golf at Albany in the Bahamas. This is what he has learned along the way.

He was raised in North Berwick and through the PGA Training Programme and standout experiences at Queenwood, Les Bordes and Hillcrest in Los Angeles, Huish forged a path to the Caribbean.

Huish explains what his role at Albany entails, his leadership style and how to elevate the experience for visitors at this world-renowned club.

What is the remit of your role at Albany and what does a typical working day involve?

My main job when I arrived was to elevate the golf operation to the standard expected of a world-renowned club. In the first nine months, we’ve analysed and rebuilt all areas of the operation to be more efficient and deliver the highest level of service. Consistency and team synergy are our key ingredients.

What areas of the club’s operations are you looking to enhance and what future plans does the club have?

We’ve just completed our first high season, which gave me time to identify what we’re doing well and what needs improvement. Much of the work is back-of-house areas like bag storage, the cart barn, and arrivals processes are being revamped. We’re also restructuring our team, hiring specialist roles, and preparing for an exciting phase of growth via the NEXUS Luxury Collection.

Are there any operational strategies from past roles that you have introduced at Albany?

Yes, the core strategy is member and guest-focused. We want every area to work efficiently so we can deliver a five-star service. Our members expect a world-class experience, and we design everything around meeting that expectation.

Our members expect a world-class experience, and we design everything around meeting that expectation.

- Oliver Huish

What’s been the biggest challenge in the Bahamas?

Adapting to a different culture and logistical environment. For example, staffing is different here—only four of our 15 team members play golf. That’s why we’re launching an internal programme this summer to introduce all staff to the game and help them connect better with members.

How would you describe your leadership style?

Collaborative and transparent. I believe in working alongside team members to elevate them and the operation. Keeping communication open and honest brings people together and keeps us focused on our goals.

Do you have any plans to take the PGA’s Director of Golf qualification?

Yes, I enrolled in Stage 2 just before I moved. I’ve completed a few units and aim to finish it this year.

What advice would you give to PGA Members considering working abroad, especially in the Caribbean?

Do it! It’s a great way to experience the industry and see the world. But do your research—every country is different and being prepared helps. I always say, if you can look back and know you didn’t pass up a chance, you’ll never regret it.